PRIVACY POLICY

Effective: 15 July 2025

Welcome to Fern Bar & Dining, located at Hotel Indigo Melbourne on Little Collins, 288 Little Collins Street, Melbourne, Victoria 3000.

We’re committed to protecting your privacy and ensuring you feel secure when you engage with us online.

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website.

1. What We Collect

We may collect personal information from you when you:

  • Subscribe to our email newsletter

  • Submit a contact or enquiry form

  • Make a booking through our website or via OpenTable

  • Request a private dining or event quote

  • Browse our website (via cookies and analytics tools)

Information collected may include:

  • Your name, email address, phone number, and booking details

  • Dietary requirements, special occasion notes, or accessibility requests

  • IP address, browser type, and usage data (collected automatically via cookies)

2. How We Use Your Information

We use your information to:

  • Confirm reservations and respond to your enquiries

  • Provide updates about menu changes, special events, or exclusive offers (only if you’ve subscribed)

  • Improve your website experience through analytics

  • Manage and personalise your booking experience through OpenTable

We only collect the information we need, and we will never sell your data or share it with third parties for their own marketing purposes.

3. OpenTable Integration

We use OpenTable to manage reservations. When you make a booking, your details are collected and processed by OpenTable according to their own Privacy Policy. Please review it before submitting a reservation.

4. Email Subscriptions

When you subscribe to receive updates from us, you are consenting to receive occasional emails about dining experiences, events, and offers. You can unsubscribe at any time by clicking the link at the bottom of any email.

We use a third-party email service provider (such as Mailchimp or similar) to manage these communications. Your data is securely stored and only used for our own email campaigns.

5. Cookies and Analytics

We use cookies and tools like Google Analytics to track how visitors use our site. This helps us understand what content is useful and how we can improve. Cookies do not identify you personally. You can manage your cookie preferences in your browser settings.

6. How We Protect Your Information

We take reasonable steps to protect the personal information we collect. This includes secure data storage, access controls, and encryption where appropriate. However, no method of online transmission is 100% secure.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Withdraw consent for marketing communications at any time

To make a request or ask a question about your data, contact us at: enquiries@fernbaranddining.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.